Q: What mobile devices are supported?
A: Nokē is compatible with iOS devices that have Bluetooth 4.0 LE hardware and running iOS 7.0 or later (iPhone 4S or newer, iPod Touch 5G or newer, iPad 3G or newer, iPad minis).
Nokē is also compatible with Android devices that have Bluetooth 4.0 hardware and running Kit Kat (4.4) version of the Android operating system (including Samsung Galaxy S4 or newer, HTC One or newer, and several more).
Q: What type of battery does the Nokē Padlock use?
A: The Nokē Padlock uses a standard watch battery that is easy to find at retail.
Q: What happens if the battery dies while Nokē is locked?
A: The Nokē Pro mobile app will show you the battery level each time you use it, so you’ll know when it is time to replace the battery. However, if the battery dies while Nokē is in the locked position, you can “jump-start” your Nokē with an external battery while your authorized device is within range. This will allow you to unlock Nokē and replace the dead battery.
Q: How secure is Bluetooth?
A: Nokē uses Bluetooth 4.0 LE which contains the highest level of security. Bluetooth 4.0 LE uses a 128-bit AES CCM encryption algorithm to ensure transmissions are encrypted and secure. This is significantly stronger than older Bluetooth devices.
Q: Does Nokē add any encryption to standard Bluetooth encryption?
A: Yes, in addition to standard Bluetooth encryption, Nokē employs the latest in PKI technology and uses cryptographic key exchange protocol to keep your communications with Nokē secure.
Q: How secure is Nokē?
A: Nokē uses Bluetooth 4.0 which contains the highest level of security. Bluetooth 4.0 LE uses 128-bit AES CCM encryption algorithm to ensure transmissions are encrypted and secure so hackers can’t access your Nokē.
Q: Is the Nokē Padlock waterproof?
A: The Nokē Padlock has an IP66 rating and is built to withstand tough environments and weather conditions. The Nokē Padlock is water-resistant, but not waterproof. Meaning, it will withstand rain and snow but not submersion in water.
Q: What is “1-Step Unlock”?
A: 1-Step Unlock is a term we use for proximity unlocking when the authorized Bluetooth device is within range. It requires that you only press the shackle of the padlock before it will automatically unlock. This is slightly less secure than 2-Step Unlock, which requires you to open your lock by pressing the shackle AND confirming the unlock in the Nokē app.
Q: What is “2-Step Unlock”?
A: 2-Step Unlock requires that you first, press the shackle of the lock and second, confirm the unlock within the app on an authorized phone for the Nokē Padlock to unlock. This is more secure than 1-Step Unlock, which only requires that you press down on the shackle of the lock while your authorized device is within range.
Q: What is “Touch Unlock”?
A: Touch unlock allows a user to open Nokē using the fingerprint reader on his or her smartphone after pressing down on the shackle and confirming the unlock within the app. This is the most secure method of unlocking the Nokē Padlock.
Q: Can a Fob be the primary method used to unlock the Nokē Padlock?
A: Yes, a user can unlock Nokē using the Nokē Key Fob instead of a phone. To do this, he/she would turn off the Bluetooth on his/her phone and/or shut down the Nokē Pro mobile app. The activity of a fob will be recorded the same as a user’s phone.
Q: Is there a way to unlock the Nokē Padlock manually?
A: Yes, if a system admin allows it. Users can be assigned a one-time code consisting of a randomly generated series of short and long presses on the shackle. This code will allow the user to unlock Nokē manually.
Q: What is a Quick-Click code?
A: Quick-Click codes are one-time codes issued by a system admin that allow a user to unlock Nokē manually by entering a series of short and long presses on the shackle.
Q: Can a user unlock Nokē while using another Bluetooth devices such as headphones?
A: Yes, Bluetooth 4.0 LE allows multitasking without any problems.
Q: Does the Nokē Pro mobile app need to be running for a user to unlock the Nokē Padlock?
A: Yes, the Nokē Pro mobile app needs to be running or in the background for Nokē to open. However, the phone can be sleeping in a user’s pocket, purse, or bag and still unlock Nokē, assuming 1-Step Unlock is enabled.